Umhlanga office 

 Suite 102, Ridgeone

 25 Richefond Circle

 Ridgeside, 4319


 t: 087 135 4843

South African Retailer

A large retailer wanted to improve the capability & performance of their eastern supply base


A 3 year Supplier Relationship Management Strategy was developed for the client focussing on the following: 

  • Categorisation of suppliers
  • Supplier engagement & communication
  • Full transparency on supplier performance
  • Supplier recognition
  • Community development

  • Best practice knowledge sharing
  • Regular assessment & certification
  • Product development, or manufacturing capability improvement assistance

Objective is to build a reliable and stable supply base to optimise the quick supply of manufacture goods to stores as per customer requirements. 


Program has been in service for 3 months after 9 months of conceptualisation. 

Benefits and learning’s are: 

  • Improved awareness from the merchant teams of the importance of partnering suppliers
  • Optimised engagement method to encourage both retailer & supplier to improve the end-to-end supply chain

  • Foundation for a supplier loyalty program
  • Improved measurement & communication of supplier performance